Responsible Gaming

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Casino games are based on chance, so previous results do not predict future outcomes. A win does not mean that another win is due, and a loss cannot be recovered by continuing to play. Avoid thinking of gambling as an investment, a source of income or a solution to debt and other financial concerns.

Before you play, decide how much time and money you are comfortable spending. Only use money that you can afford to lose after essential costs such as housing, food, bills, transport and family commitments have been covered. Consider your gambling budget as an entertainment expense. When the budget or time you have set is used, stop playing, even if you feel that a win may be close.

Do not gamble when you are upset, stressed, tired, angry or under the influence of alcohol or other substances. These situations can make it harder to make measured decisions. Taking regular breaks can help you stay aware of how long you have been playing and how much you have spent. Keeping gambling separate from everyday responsibilities can also make it easier to maintain a healthy balance.

• Set a spending limit before each session and do not increase it during play.
• Set a time limit and use breaks to step away from the game.
• Never chase losses by gambling more or using money set aside for other needs.
• Do not borrow money, use credit intended for essentials or sell belongings to gamble.
• Avoid gambling as a response to stress, boredom, loneliness or financial pressure.
• Keep gambling private from children and do not allow anyone under 18 to access your account.

You must be at least 18 years old to use online gambling services. If you share a device, take reasonable steps to protect your account and payment information. Do not give another person access to your account, and do not use another person's account. If you believe a minor may have accessed an account or device, contact the relevant service through the available support channel as soon as possible.

Use safer gambling controls

Safer gambling tools can help you stay within the boundaries you have chosen. Depending on the account features available to you, these may include deposit limits, loss limits, wagering limits, session reminders, reality checks, time-outs or self-exclusion. A limit is most effective when it is set before you start playing and treated as a firm boundary.

Set limits before you play

Choose a limit that reflects your personal budget, not an amount you hope to win. Think about your weekly or monthly income, regular commitments and other leisure expenses. If a limit is difficult to set, or if you are tempted to raise it after losing, take a break and consider whether gambling is suitable for you at that time. Do not rely on winnings to fund future play.

Take a break when you need one

A time-out can provide space to review your gambling and decide what you want to do next. During a break, avoid looking for other gambling services to continue playing. A longer break or self-exclusion may be more suitable if you have lost control, tried unsuccessfully to stop or experienced harm because of gambling. Requests for restrictions should be made through the account or support options available to you.

Consider self-exclusion

Self-exclusion is a stronger restriction designed for people who want to stop gambling for a defined period or longer. If you choose self-exclusion, follow the instructions provided and do not create another account or ask someone else to gamble on your behalf. You may also wish to block gambling websites or applications on your devices and ask a trusted person to support you while the exclusion is active.

Some restrictions may not be reversible immediately, and changes may take effect according to the applicable process. Read the information shown when you set a limit, time-out or self-exclusion. If you are unsure which option is appropriate, pause your play and seek independent advice rather than continuing until you decide.

Recognise when gambling may be causing harm

Gambling harm can develop gradually. It may affect money, work, study, relationships, physical health, mental health or daily routines. You do not need to wait until a serious problem develops before asking for help. If gambling is taking more time, money or attention than you intended, that is a reasonable reason to take a break and speak with someone you trust.

• Spending more time or money gambling than you planned.
• Trying to stop, reduce or control gambling but being unable to do so.
• Chasing losses or believing that a large win will solve financial problems.
• Hiding gambling, losses or account activity from family, friends or colleagues.
• Borrowing money, missing payments or using essential funds to continue playing.
• Feeling restless, irritable or anxious when you cannot gamble.
• Neglecting work, study, health, relationships or other responsibilities.
• Gambling to escape difficult feelings or to change your mood.
• Returning to gambling soon after deciding to stop.
• Feeling guilt, shame, regret or distress connected with gambling.

One sign does not automatically mean that you have a gambling disorder, but several signs may indicate that extra support would be helpful. Be honest with yourself about your behaviour and consider speaking with a trusted friend, family member, financial counsellor, health professional or gambling support service. Support can also be useful for family members and friends affected by someone else's gambling.

If gambling has caused serious financial pressure, do not try to fix the situation by gambling more. Stop playing, protect money needed for essentials and seek independent financial advice. You may also wish to review access to payment methods, separate gambling funds from household funds and ask a trusted person to help manage immediate financial commitments.

Getting help and taking action

If you are concerned about your gambling, taking one clear step today can make a difference. You could stop playing, apply a time-out or self-exclusion, tell someone you trust, or arrange an appointment with a qualified support professional. In Australia, help may be available through gambling support services, financial counselling, mental health services and community organisations in your state or territory. Choose a service that is appropriate for your circumstances and ask about confidential support options.

You can also contact Winbeatz Casino through the support options made available on the website if you need help with account restrictions, safer gambling features or closing your account. Do not wait for a response before stopping play if you feel unable to stay within your limits. Use the controls available to you and seek independent support as well.

A practical plan for stopping

1. Stop gambling and do not try to recover losses through further play.
2. Set a time-out or self-exclusion and consider closing or restricting access to your account.
3. Remove saved payment details and reduce access to funds you might use for gambling.
4. Tell a trusted person what is happening and ask them to check in with you.
5. Write down bills, debts and essential expenses so your immediate priorities are clear.
6. Seek advice from a qualified gambling, financial or mental health support service.
7. Avoid replacing one gambling service with another while you are taking a break.
8. Review your progress regularly and extend your restrictions if you still feel at risk.

If gambling is connected with thoughts of self-harm, suicide, violence or an immediate safety concern, stop gambling and seek urgent help through emergency services or a crisis support service in your area. Your immediate safety comes first. A trusted person can stay with you while you obtain help.

Responsible gaming is an ongoing choice, not a promise that you must manage alone. Winbeatz Casino encourages players to understand the risks, use available controls and seek support early. Please read this page together with the website's applicable terms, account information and safer gambling features. If those materials differ, the specific terms and instructions shown for your account will apply.